We want you to be overjoyed with your purchase! Please reach out to hello@pineappleyarn.com if this isn't the case.

We offer a full refund on in-stock items when the product has not been opened and is unused.

Please note that customers will be responsible for shipping costs.

Standard domestic delivery usually takes between 3-7 business days. Tracking info is emailed once your order is shipped.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

Products are normally restocked regularly, aside from one of a kind and custom items.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for. We'd be happy to help!